SHIFT11 - explore, prototype, test, repeat.

Virtual assistant for ProCredit website visitors

The ProCredit group is a group of banks headquartered in Frankfurt a.M./Germany, which operate in South Eastern and Eastern Europe, South America and Germany.

For this project we joined forces with our software development partners at RROTA.

Together we designed a concept for a virtual assistant on the ProCredit Website for bank customers. Our part covered the development of user personas, design of the chatbot personality / tone-of-voice, conversation design and the overall UX concept, which was consequently implemented by RROTA.