Win and retain loyal customers and team members by making their experiences feel right. From brand promise to every touchpoint.
Customer Experience Innovation
HELLO. WE ARE SHIFT11
As a leading creative consultancy for customer experience and innovation based in Vienna, we are the first choice for many top brands when it comes to developing products, services, spaces, and digital customer touchpoints.
A consistent and delightful experience along the customer journey and the integration into a customer-centric business model are key to success in today's experience economy.
Lovable Customer Experiences.
Stand out in the market.
Every day has 1,000 moments, but only a handful of lasting experiences. The future belongs to those who differentiate through experiences and use experience design as a competitive advantage. Those who evoke the right emotions with their offerings will be remembered.
We believe that experience-centered innovation is the way to win and retain users in the long term and increase loyalty.
CX Professionals
We are customer experience professionals with various specialties: design thinking, lean, service design, product development, user research, UX/UI design, interior design, facilitation, and more. Each project team receives the right mix of expertise from our core team and our pool of over 20 experts.
How we roll.
We help organizations develop customer journeys and touchpoints, products, services, business models, or processes that create meaning and value, feel good, and positively surprise.
In the areas of experience design and user-centered innovation, we guide you from strategic setup through idea development and prototyping to knowledge transfer.
OUR MISSION
Making experiences feel right.
As the SHIFT11 Managing Partners, Michael Thurow and Tobias Göllner, are happy to discuss your opportunities in the field of CX.
